By Was Rahman
This ebook explains what experts and IT prone organisations do. It examines the industry's unusually fascinating historical past, and in doing so, explains why the does issues how it does and what motivates different gamers inside it. Drawing shiny comparisons from daily life and different industries, this e-book makes complicated recommendations available to the final reader, giving them for the 1st time an in-depth perception into the IT undefined, the way it works, the way it impacts we all, and the place it truly is prone to catapult us during this century. Written in a lucid sort by way of well known IT pros, this publication is a needs to learn not just for administration and engineering scholars, IT execs, managers, and technocrats, but additionally for an individual prepared to have the mysteries of the pc age unraveled.
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Additional info for Blind men and the elephant : demystifying the global IT services industry
Banks, then known as merchant banks because they were set up to allow the financing of transactions between merchants and suppliers, would create documents promising to pay an agreed amount on presentation. These ‘promissory ASPECTS OF TODAY’S IT INDUSTRY 39 notes’ became known as ‘bills of exchange’, and later still ‘cheques’—they allowed the financial transactions of trade to take place smoothly. This practice became commonplace in Italy in the Middle Ages, when the system came to be used by banks to lend money to farmers against the crops that were still in the field but would eventually be sold for cash.
There have been moves and words towards changing this norm since at least the 1980s, when the term ‘value-based pricing’ was used to describe the concept of linking fees to the successful solving of a business problem. But two decades later, this is still at best aspirational for the overwhelming majority of the industry and its customers. This is because quantifying the link between solving a business problem and the delivery of the related IT systems and services remains elusive. Even when it can be described to everyone’s satisfaction, IT Services suppliers tend to be concerned about the risk associated with linking their commercial success to final results that are beyond their direct control or dependant on their influence on their clients.
ASPECTS OF TODAY’S IT INDUSTRY 41 BRAVE NEW WORLD The difficult question is what such an innovation could or should look like and how genuinely beneficial it should be, given that it is ultimately a defence strategy to protect a very lucrative source of revenue whose demise seems inevitable. It is a very delicate situation, and one of the times when consultants can’t simply be called in to advise on the ‘right’ answer, partly because as of 2006, no one can credibly claim that they know what ‘right’ even means; but mostly because there is almost by definition no existing body of knowledge and experience to bring to solving the underlying strategic problem.
Blind men and the elephant : demystifying the global IT services industry by Was Rahman